Use the services of our Service Center and restore the operation of your equipment.

Shop - Service center "STALEVAR.UA" - Gatne village (Kyiv-Svyatoshynskyi district) str. Instytutska, 2a. The store's phone number is 067 249-32-24

In our SERVICE CENTER, which is located at the STALEVAR.UA retail store, you can get full service support and purchase the necessary spare parts. We make warranty and post-warranty repairs of such brands

 

 

 

What do you need to know during warranty repair?

 

A mandatory condition for warranty repair is the presence of a warranty card and check

 

Warranty repair may be refused if:

 -  The warranty card is not filled out or contains corrections or illegible entries;

 -  Improper storage or non-observance of operating rules and regulations, which caused the tool to malfunction;

 -  Excessive contamination of the tool externally or internally;                    

 -  The tool was not used for its intended purpose;

 -  Were structural changes carried out by unauthorized persons;

 -  Self-repair was carried out within the warranty period;

 -  Malfunctions are caused by reasons unrelated to the manufacturer (mains voltage drops, natural phenomena, etc.);

 -  The tool was used without the use of protective equipment, which is included in the set;

 -  The presence of foreign objects or liquids inside the tool;

 -  Mechanical damage - cracks or dents;

 -  Damage to the power cord or plug;

 -  Non-compliance with the maintenance schedule, untimely replacement of consumables, such as brushes, filters, oil, belts, etc.;

 -  Violation of the operating rules described in the instructions for using the tool.

 

Question / Answer

 

Is there a visit of the service master to the facility?

To repair equipment, you can call our service master to your company. To do this, you need to call us on 0800 502 911, leave a corresponding request, inform the operator of your address, contact phone number and the type of equipment that needs repair.

How can you deliver the tool to our service center?

You can use the service of carriers to send the tool to our service center. but before that, you should call us at 0800 502 911, leave a request, provide your phone number so that the service manager will contact you and clarify the details of the breakdown.

We can also pick up your tool ourselves within Kyiv, the details need to be clarified with the service manager.

What is the cost of service center services?

Tool diagnostics from 150 hryvnias. The cost of each service should be clarified with the service manager, as the cost may change based on the breakdown of the tool.

Do we sharpen chainsaw chains and lawnmower blades?

Yes, we sharpen chains, as well as blades for lawn mowers. Be sure to balance the blades for lawn mowers. The cost of services from UAH 50